Frequently Asked Questions
When will my order be shipped?
Please allow 1-6 business days for processing for all standard shipping orders. When your order has been shipped you will be notified at your provided email address with a shipping confirmation which includes a tracking number.
Do you ship internationally?
Yes. If you do not see any shipping options for your location please contact info@ellevxns.com and include your shipping information.
All applicable taxes, customs fees and duties are the sole responsibility of the customer.
How long will delivery take?
Orders shipped within Canada can take anywhere from 3-9 business days for delivery.
International orders may take anywhere from 2-3 weeks for delivery. Please note international orders are subject to clearance through customs which can sometimes result in delays.
Where is my order?
Please use the tracking number sent to your provided email address to track your package.
We are not held liable for your order once it has been shipped. For international orders, it is at the sole discretion of customs agents to release your parcel, we cannot intervene if you experience delays.
RETURNS & EXCHANGES
Do you accept returns or exchanges?
Returns are not accepted as all sales are final. If you would like to do an exchange or find fault in your item due to manufacturing please contact info@ellevxns.com to resolve the issue.
CANCELLATIONS
Can I cancel my order?
You can cancel up to 24 hours after placing your order. Orders cannot be cancelled once they have been shipped. To request a cancellation please contact info@ellevxns.com with your name and order number.